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服务质量差距模型
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服务质量差距模型
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理学
软件服务质量保证
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service quality model
服务质量差距模型
服务组织发现顾客差距、提升服务质量的模型,有助于分析服务质量问题产生的原因并帮助管理者了解应当如何改进服务质量。又称5GAP模型。
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